Run the restoration job and the insurance claim behind it — in one place

Restoration is two jobs: the build, and the claim behind it

A restoration general contractor mitigates the loss, dries the structure, rebuilds — and at the same time runs the insurance claim that pays for all of it. That second job is where margin gets won or lost: scoping the loss correctly, submitting supplements, negotiating with the carrier’s estimator, tracking what’s been approved and what’s been paid, and keeping the field documentation that backs every line item. Field-documentation software — moisture-mapping apps, dry-log tools, equipment trackers — does a good job on the job site. But it doesn’t run the claim. The supplement status, the carrier’s position, the recovery math, the correspondence trail: that lives in a spreadsheet, an estimator’s inbox, and a folder.

Clatus is the claim side. It’s a claims operations platform built so the money side of a restoration job keeps pace with the build — one pipeline, one financial worksheet per claim, carrier correspondence and documents on the file, policy review when you need it. Use it alongside your field tools; it handles the part they don’t.

Differentiating from field-doc-only tools — explicitly

This matters enough to be blunt: if your software’s job is to capture moisture readings, log drying conditions, and document equipment placement, that’s the field. Valuable, necessary, not the same thing. Clatus runs the claim: the pipeline that tracks every job from first notice to final payment, the financial worksheet that tracks carrier payments and supplements and your payout and the net, the Gmail sync that attaches the carrier’s emails to the job, the document library that holds your estimates and the carrier’s letters, and the AI policy review that helps you build a coverage argument. Two different layers. Clatus is the claim layer, and it plays nicely with whatever you use on the job site.

The job and the claim on one pipeline

In Clatus every restoration project is a claim on a pipeline with stages you configure — first notice, mitigation in progress, estimate submitted, supplement pending, in negotiation, approved, final payment, closed. The card carries the property address, the carrier, the policy and claim numbers, and the amount. You see your whole portfolio of jobs at once: which are in mitigation, which are stuck in a scope dispute, which are waiting on a supplement decision. Configurable terminology means the platform uses your words. Open any claim and you get the full picture — timeline, financials, photos, documents, correspondence.

Financials that track payments, supplements, payouts, and the net

The financial worksheet on each claim is where the recovery math lives. You record what the carrier has paid, what’s been approved on supplements, the deductible, your contractor payout, and the worksheet shows the net. When a supplement gets approved or the carrier revises a payment, you update the claim and the math follows. No parallel spreadsheet a step removed from the project — the numbers on the claim are the numbers. For a restoration GC, that means knowing, at any moment, what every job is actually worth and what’s still outstanding.

Field photos that support your scope

CompanyCam integration brings job-site photos onto the claim and the property — pre-mitigation damage, work in progress, completion. That photo record is what backs your scope and your supplements when the carrier’s estimator pushes back. Having it organized by claim, not scattered across phones, means it’s there when you need it to make the case.

Carrier correspondence on the file

Restoration claims involve a lot of back-and-forth with the carrier’s desk adjuster and field estimator: scope questions, supplement requests, disputes, approvals. Connect your Gmail and Clatus attaches those threads to the matching claim. The carrier’s current position is on the job file, visible to your project manager and your estimator, not buried in one person’s inbox. When you’re negotiating, you can see the whole exchange in one place.

AI policy review to build your position

When coverage is in question — is this category of water covered, what’s the sublimit on mold remediation, does the policy cover code upgrades — you can upload the policy PDF to the claim and ask. Clatus reads it and answers with the relevant language so you can build your argument from what the policy actually says. It’s a research aid: it surfaces the language, you make the call. This is the AI capability that’s live in Clatus today; a fuller assistant is on the roadmap.

Documents, team roles, and what’s coming

Estimates, supplements, the carrier’s letters, scope reports, photos, the contract — all in the claim’s document library, with PDF generation for the documents you produce. Team roles let estimators, project managers, and ownership each get the access that fits their job. On the roadmap: a built-in calling integration, e-signature, native mobile apps, and a fuller AI assistant — the responsive web app already works on a phone in the field. What’s here now is enough to stop running the claim side out of spreadsheets and inboxes and run it on a real system, so the money keeps pace with the build.