For Public Adjusters
The claims operations platform built for public adjusting firms
A public adjusting firm runs dozens of claims at once, each at a different stage, each with its own carrier, policy, contractor, and client. Clatus puts the whole portfolio on one pipeline — with the financial worksheet, correspondence, policy review, and documents attached to every claim — so nothing slips and your fee is always tracked.
The day-to-day this fixes
Six tools, none of them talk to each other
Spreadsheets for the pipeline, Gmail for carriers, a folder system for documents, a separate app for photos, sticky notes for follow-ups. Status lives in someone's head.
Fee math done by hand, after the fact
Carrier payment minus deductible minus contractor payout, then your percentage — recalculated every time something changes, usually in a spreadsheet that only one person owns.
Policy review takes a coffee and a highlighter
Every claim needs a coverage and exclusion check, and the dec page plus the form runs 60+ pages. That's billable time spent reading PDFs.
Onboarding a new adjuster means re-explaining everything
Where's the file? What stage is it in? Who's the carrier contact? Without a system of record, ramp time is measured in weeks.
One pipeline for the whole book
Configurable stages from FNOL through inspection, documentation, submission, negotiation, and settlement. Every claim is a card; every card carries the address, carrier, policy number, assigned adjuster, and amount. You see the whole portfolio at a glance and drill into any claim in a click.
Per-claim financial worksheet
Carrier payment, deductible, contractor payout, your PA fee, and the client's net — calculated on the claim, updated as the numbers move. No parallel spreadsheet, no stale copy, no fee surprises at closing.
Carrier and client email, attached to the claim
Connect your Gmail and the threads that matter land on the right claim automatically. Anyone on the file can see the last message to the desk adjuster without forwarding chains.
AI policy review — upload the PDF, ask the question
Drop the policy into the claim and ask whether wind-driven rain is covered, what the deductible structure is, or whether there's an anti-concurrent-causation clause. Clatus reads the document and answers with the relevant language. It's a fast first pass, not a substitute for your judgment.
Public adjusting is an operations problem disguised as a coverage problem
You win claims on policy knowledge and persistence. You lose time on logistics — where the file is, what the carrier said last, whether the supplement got submitted, what the net to the client actually is once the dust settles. Most public adjusting firms run that logistics layer on a patchwork: a shared spreadsheet for the pipeline, Gmail for carrier and client threads, a folder tree for documents, a photo app for inspections, a calendar for re-inspections, and a lot of memory. It works until it doesn’t — until a deadline slips, a fee gets miscalculated, or a new hire spends three weeks figuring out how the office runs.
Clatus is built to be the operations layer that holds all of that. It’s a claims operations platform: the pipeline is the system of record, and every claim carries its financials, its correspondence, its documents, its photos, and its policy — in one place, visible to everyone on your team who should see it.
The pipeline is the single source of truth
In Clatus, your book of claims lives on a pipeline with stages you configure to match how your firm actually works — FNOL or intake, inspection scheduled, documenting scope, package submitted, in negotiation, supplement pending, settled, closed. Each claim is a card with the property address, the carrier, the policy number, the assigned adjuster, and the claim amount right on it. You can see how many claims sit in negotiation, which ones haven’t moved in two weeks, and who owns what — without asking anyone.
Because terminology is configurable, the platform speaks your language rather than forcing carrier jargon on you. And because every claim has a full detail view, opening a file gives you everything: the timeline of what’s happened, the financial worksheet, the email history, the documents, the photos, and any notes your team has left.
Per-claim financials, so the fee is never a guess
The financial worksheet on each claim is where the money lives. You record the carrier’s payment, the deductible, the contractor or restoration payout, and your fee — typically a percentage of the recovery — and the worksheet shows the client’s net. When the carrier issues a supplement or revises a payment, you update the claim and the math follows. There’s no parallel spreadsheet that one person owns and everyone else distrusts; the numbers on the claim are the numbers.
That matters at two moments: when you’re setting client expectations, and when you’re closing the file. Both go smoother when the fee math has been live and visible the whole time.
Carrier and client correspondence, attached where it belongs
Public adjusting runs on email — the desk adjuster, the field adjuster, the client, the contractor, opposing experts. Connect your Gmail to Clatus and the threads that relate to a claim get attached to that claim. Anyone working the file can see the last message to the carrier, the date a demand went out, or what the client agreed to — without a forwarding chain or a “can you send me that email” Slack message. The correspondence record is part of the claim, not scattered across inboxes.
AI policy review: a fast first pass on coverage
Every claim needs a coverage read, and policy documents are long. Clatus’s AI policy review lets you upload the policy PDF to the claim and ask it questions in plain language — is wind-driven rain covered, what’s the deductible structure, is there an anti-concurrent-causation clause, what are the sublimits on contents. It reads the document and answers with the relevant language so you can get oriented fast. This is the shipped AI capability in Clatus today, and it’s deliberately scoped as a research aid: it surfaces the language, you make the coverage determination. A broader conversational assistant is on the roadmap, but policy review is the piece that’s live and useful now.
Documents and PDFs in one library per claim
Scope reports, estimates, the public adjuster agreement, proof-of-loss forms, carrier letters, photos of damage — they all live in the claim’s document library. You can generate PDFs for the documents your firm produces and keep the carrier’s documents alongside your own. When a claim goes to litigation or a fee dispute, the full document trail is already organized by claim rather than by whoever happened to save the file.
Photos, calendar, and a team that can actually share the work
CompanyCam integration brings inspection photos onto the claim, tied to the property and the date. Google Calendar sync keeps inspections and re-inspections on the right schedule. And team roles mean a multi-adjuster firm can give each person the access they need — an adjuster sees their claims, a principal sees everything, an admin handles intake — without everyone having keys to everything.
Getting started
Onboarding starts with your existing book: you can import claims via CSV, and we help you map your columns so the pipeline reflects reality from the first day. From there it’s a matter of connecting Gmail, hooking up CompanyCam and Calendar if you use them, and setting your stages and roles. The roadmap includes a built-in calling integration, a fuller AI assistant, e-signature, and native mobile apps — the responsive web app already works in the field today, and those additions are coming. What’s here now is enough to retire the spreadsheet, the folder tree, and the sticky notes, and run your firm’s claims from one place.
Questions
Run your claims from one place
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